House Rules and General Information for Groups
1. Smoking
Please note that Nyhavn63 is a non-smoking hotel. Smoking is only permitted outdoors. If this is not upheld you will receive a service charge of 1000,00 DKK. Activated fire alarms due to a smoking will be charged an additional DKK 5 000,00 for the fire department. The hotel is equipped with CCTV.
2. Luggage storage
Nyhavn63 does provide luggage storage for guests, however, for a small fee. As they have fully secured storage lockers for pre-arrival and post departure. Lockers are self-served. Small lockers can fit travellers backpack or a hand carrier bag. The large locker is big enough to store a traveller luggage bag or 2 smaller hand carrier bags.
The lockers accept cash only, however, coins can be bought by using a credit card at the reception.
3. The rooms
The capsules and rooms have to be left in a reasonable condition upon departure. The guest must check all before departure to ensure that nothing is broken or missing. The bill will be sent to the guest if anything is broken or the room is extraordinarily dirty.
4. Towels
Towels are included one per person. If you need more towels, these can be handed out at the reception.
5. Food and beverages
It is not permitted to bring alcohol onto our premises. Personal food and beverages are not allowed in the lounge and outside area. The staff will confiscate any alcohol brought in, from outside and you will receive a corkage fee of 500,00 DKK.
6. Check – out
Check out time is 11 am.
7. Valuables
All capsules/rooms are private areas, however, our housekeeping will need access to your capsule/room to empty bins etc. The hotel is not responsible for any valuables lost.
8. Breakfast
Breakfast is served every day from 7:30 am until 10 am for a price of 120 DKK
Please note that we are unfortunately not able to cater to special needs such as gluten, wheat, nuts or other allergies/dislikes/intolerance.
9. Bikes
It is possible to rent bikes in the reception and you are required to hand in a photo ID for the duration of the rental. You are solely responsible for the bikes when they are in your possession and if the bike is lost you are obligated to pay a fee of 1500 DKK per bike, which is used to cover the cost of the new bike. Key lost is 200 DKK, which is used to cover a new lock.
10. The bar
The bar is open to everyone. However, the hotel is not allowed to sell alcohol to anyone for under 18 and can ask you for ID at any time, as well as have right to refuse service to anyone who is not able to provide sufficient ID. If any underaged guests try to purchase alcohol, they will be banned from the bar area for the remainder of the stay.
11. Cancellation policy
The guest can cancel free of charge up to 24 hours prior to the arrival date. If the guest cancels in less than 24 hours prior to the arrival deposit is not refundable.